We read every message ourselves.
No ticket queue, no chatbot, no call center. We're a family business in Florida and the messages come straight to us.
Email
support@silverqueenstudio.com
Best if you want to attach a photo — a piece you're matching, or a hallmark you're trying to read.
Response time
We reply within one business day. If it's been longer than that, check your spam folder, then write again — we'd rather hear from you twice than not at all.
Before you write
Condition, measurements, returns, and how we verify a piece are all covered on our About page. You may find your answer faster there.